General
How do I choose the right size?
We recommend referring to our size guide to determine the best fit. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.
Will you expand your size range in the future?
Currently, our sizes range from 6 to 18. We are dedicated to expanding this range to better accomodate a diverse array of body types. We are committed to offering more inclusive options as we continue to evolve.
How should I care for my scrubs?
For best results, machine wash your scrubs in cold water with like colours. Avoid using bleach or fabric softeners. Tumble dry on low heat or hang dry to maintain the fabric's quality and shape. Iron on low if necessary.
Does Bennie Scrubs collaborate with influencers and media outlets?
Yes, we are open to collaborations with influencers and media outlets that align with our brand values. If you are interested in partnering with us, please visit Affiliate Program & PR section within our website. There, you can apply by filling out the application form. Once approved, you will receive an email from our team.
Order/Payment
Can I make changes to my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes, please contact our customer service team as soon as possible, and we will do our best to assist you. You can contact us at team@benniescrubs.com.au
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide your order number and a description of the issue, and we will assist you in resolving the problem.
You can contact us at team@benniescrubs.com.au
Can I pick up my order in-store?
Currently, we do not offer in-store pickup. All orders are shipped directly to the address provided during checkout.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact our customer service team as soon as possible. We will make every effort to update your address but we cannot guarantee this before your order is shipped. You can contact us at team@benniescrubs.com.au
Shipping
Do you offer international shipping?
Currently, we offer shipping within Australia. We are exploring options for international shipping and will provide updates as they become available.
How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number. Use this number to track your order's status on our website or through the carrier's tracking system.
What should I do if my order hasn't arrived yet?
If your order has not arrived within the estimated delivery time, please check the tracking information provided. If you need further assistance, contact our customer service team with your order number for help. You can contact us at team@benniescrubs.com.au.
Can I expedite shipping after placing my order?
Once an order is placed, shipping methods cannot be changed. If you need expedited shipping, please contact our customer service team as soon as possible, and we will assist you with your request if the order has not yet been processed. You can contact us at team@benniescrubs.com.au.
Will I be charged for shipping if I return an item?
Return shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item). Please review our return policy for more details.
See our full Shipping/Returns Policy here.
Contact us
How can I contact customer service?
You can reach our customer service team via email at team@benniescrubs.com.au or through our contact form on the website. We are here to assist you with any questions or concerns you may have.
What are your customer service hours?
Our customer service team is available Monday through Friday. We strive to respond to all inquiries within 1-3 business days.
I have a question about my recent order. Who should I contact?
For questions about a recent order, please fill out our contact form or contact our customer service team at team@benniscrubs.com.au with your order number and details about your inquiry. We will assist you as soon as possible.
What if I don't receive a response to my inquiry?
If you do not receive a response within 3 business days, please follow up with us at team@benniescrubs.com.au or use the contact form on our website. We are committed to addressing all inquiries promptly.
